EquiScale, LLC - Refund Policy

Because EquiScale LLC provides professional consulting, analytics, and advisory services—including Total Rewards strategy work, compensation design, and workforce insights—our deliverables are customized to each client’s needs. For this reason, all payments made to EquiScale LLC are non‑refundable once work has begun, project materials have been delivered, or access to proprietary tools, models, or compensation frameworks has been granted.

If a client chooses to cancel a project before work has started, EquiScale may, at its sole discretion, issue a partial refund or credit. Refunds are not provided for completed work, strategy sessions, digital resources, or advisory time already rendered.

Clients who believe a billing error has occurred must notify our support team within 10 business days for review. EquiScale reserves the right to update this Refund Policy at any time, and continued use of our services constitutes acceptance of the revised terms.

Updates to This Policy

We may update our Refund Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

If you have questions, concerns, or requests related to this Refund Policy or how your information is handled, please contact us at:

EquiScale, LLC.

General Email Delivery: info@equiscalecorp.com

Tel: 770-291-0583

Physical address: 2180 Satellite Boulevard, Ste. 400, Duluth, GA 30097